Lenus Home Care — Frequently Asked Questions
How long has Lenus been a company?
Lenus Home Care has been proudly serving clients since 2017. We are committed to providing compassionate, dependable, and professional in-home care to individuals and families in our community.
Our Caregivers
What kind of training does your staff have?
Our caregivers are carefully selected and trained to provide safe, respectful, and high-quality care.
Our Certified Nursing Assistants (CNAs) complete a Georgia-approved CNA training program.
Our Personal Care Assistants (PCAs) are trained directly by our agency nurse
and complete a hands-on shadowing program with a CNA before working independently.
All caregivers receive ongoing training and supervision.
Are your caregivers bonded?
Our caregivers are not individually bonded, which is standard for private home care agencies in Georgia.
However, Lenus Home Care carries:
Professional Liability Insurance
General Liability Insurance
All caregivers also undergo background screening and are trained on professional conduct, safety, and client rights.
Services & Daily Care
What services can caregivers provide?
Our caregivers assist with all Activities of Daily Living (ADLs)
and Instrumental Activities of Daily Living (IADLs), including:
Personal Care (ADLs):
Bathing and grooming
Dressing
Toileting and incontinence care
Mobility and transfers
Feeding assistance
Daily Living Support (IADLs):
Light housekeeping
Laundry
Light meal preparation
Grocery shopping and errands
Companionship
Safety monitoring
What services can caregivers NOT provide?
For client safety and regulatory compliance, caregivers cannot:
Perform deep house cleaning (such as carpet steam cleaning)
Administer medications
Cook full meals (light meals and microwave preparation are allowed)
Perform skilled nursing tasks (unless provided by a licensed nurse)
Transportation & Outings
Can my caregiver take me on errands and outings?
Yes. If the client has a personal vehicle, the caregiver may drive the client to:
Doctor appointments
Grocery store and pharmacy
Personal errands
Social outings and activities
This allows clients to remain independent and engaged in their community.
Safety & Trust
How do you ensure safety and trust?
Lenus Home Care maintains strict standards to protect our clients:
Background screening for all caregivers
Structured training and supervision
Clear professional conduct policies
Zero-tolerance policy for abuse, neglect, or misconduct
Immediate investigation of any concern
We encourage open communication and welcome questions from clients and families.
Getting Started
How do I begin services?
Getting started is simple:
Call our office to discuss your needs
Schedule an in-home assessment
Develop a personalized care plan
Begin services with a carefully matched caregiver
How long has Lenus been a company?
Lenus Home Care has been proudly serving clients since 2017. We are committed to providing compassionate, dependable, and professional in-home care to individuals and families in our community.
Our Caregivers
What kind of training does your staff have?
Our caregivers are carefully selected and trained to provide safe, respectful, and high-quality care.
Our Certified Nursing Assistants (CNAs) complete a Georgia-approved CNA training program.
Our Personal Care Assistants (PCAs) are trained directly by our agency nurse
and complete a hands-on shadowing program with a CNA before working independently.
All caregivers receive ongoing training and supervision.
Are your caregivers bonded?
Our caregivers are not individually bonded, which is standard for private home care agencies in Georgia.
However, Lenus Home Care carries:
Professional Liability Insurance
General Liability Insurance
All caregivers also undergo background screening and are trained on professional conduct, safety, and client rights.
Services & Daily Care
What services can caregivers provide?
Our caregivers assist with all Activities of Daily Living (ADLs)
and Instrumental Activities of Daily Living (IADLs), including:
Personal Care (ADLs):
Bathing and grooming
Dressing
Toileting and incontinence care
Mobility and transfers
Feeding assistance
Daily Living Support (IADLs):
Light housekeeping
Laundry
Light meal preparation
Grocery shopping and errands
Companionship
Safety monitoring
What services can caregivers NOT provide?
For client safety and regulatory compliance, caregivers cannot:
Perform deep house cleaning (such as carpet steam cleaning)
Administer medications
Cook full meals (light meals and microwave preparation are allowed)
Perform skilled nursing tasks (unless provided by a licensed nurse)
Transportation & Outings
Can my caregiver take me on errands and outings?
Yes. If the client has a personal vehicle, the caregiver may drive the client to:
Doctor appointments
Grocery store and pharmacy
Personal errands
Social outings and activities
This allows clients to remain independent and engaged in their community.
Safety & Trust
How do you ensure safety and trust?
Lenus Home Care maintains strict standards to protect our clients:
Background screening for all caregivers
Structured training and supervision
Clear professional conduct policies
Zero-tolerance policy for abuse, neglect, or misconduct
Immediate investigation of any concern
We encourage open communication and welcome questions from clients and families.
Getting Started
How do I begin services?
Getting started is simple:
Call our office to discuss your needs
Schedule an in-home assessment
Develop a personalized care plan
Begin services with a carefully matched caregiver